The increasing technological shift provides an opportunity to create a new paradigm for the future of the public sector and the state. In this new context, citizens and civil society will be empowered to take on greater responsibility and start new partnerships with the public sector. Therefore, collaboration with citizens and civil society will become a cornerstone for future public sector reforms. Reinventing these new partnerships will surely be one of the key challenges faced by the public sector in the 21st century. In this report the OECD presents an overview of initiatives of 31 countries concerning efficient, effective public services and open and innovative government. It focuses on four core issues: delivery of public services in times of fiscal consolidation; a more effective and performance-oriented public service; promotion of open and transparent government; and strategies for implementation of a reform agenda.