This website developed by the Municipality of Naucalpan offers its residents an interactive tool they can use to submit requests or direct reports to the City Council in a fast and secure manner. Some of the services featured by this application include basic grocery baskets, home improvements and legal advice. Residents can also report potholes, problems with the sewer, street lighting, cleaning, pavement and sidewalk systems. All requests and reports are sent through an online format or through social networks or SMSs or by phone. The application also features a query service citizens can use to consult the progress made on their requests, as well as georeferenced information on matters addressed.